GE8077 Total Quality Management Notes 

Anna University GE8077 Total Quality Management Notes, Syllabus, 2 marks with answers, Question Bank with answers.

GE8077 Total Quality Management
GE8077 TOTAL QUALITY MANAGEMENT 

UNIT I INTRODUCTION
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product
and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran
and Crosby - Barriers to TQM - Customer focus - Customer orientation, Customer satisfaction,
Customer complaints, Customer retention.

UNIT II TQM PRINCIPLES
Leadership - Quality Statements, Strategic quality planning, Quality Councils - Employee
involvement - Motivation, Empowerment, Team and Teamwork, Recognition and Reward,
Performance appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier
partnership - Partnering, Supplier selection, Supplier Rating.

UNIT III TQM TOOLS AND TECHNIQUES I 
The seven traditional tools of quality - New management tools - Six sigma: Concepts,
Methodology, applications to manufacturing, service sector including IT - Bench marking - Reason
to bench mark, Bench marking process - FMEA - Stages, Types.

UNIT IV TQM TOOLS AND TECHNIQUES II
Quality Circles - Cost of Quality - Quality Function Deployment (QFD) - Taguchi quality loss
function - TPM - Concepts, improvement needs - Performance measures.

UNIT V QUALITY MANAGEMENT SYSTEM
Introduction—Benefits of ISO Registration—ISO 9000 Series of Standards—Sector-Specific
Standards—AS 9100, TS16949 and TL 9000-- ISO 9001 Requirements—Implementation—
Documentation—Internal Audits—Registration- ENVIRONMENTAL MANAGEMENT SYSTEM:
Introduction—ISO 14000 Series Standards—Concepts of ISO 14001—Requirements of ISO
14001—Benefits of EMS.


Unit wise Notes:
GE6757 Total Quality Management Notes (2013 R)  - Click here 1, Click here 2

Question Bank:
GE8077 Total Quality Management Notes Question Bank (2017 R) - Click here

MCQs:
GE6757 Total Quality Management MCQs  Click here

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